User agreement

1. General

1.1.

This user agreement governs the use of fromFinland.fi online service (hereafter referred to as Service) provided by Suomen fromFinland.fi Oy (hereafter referred to as Service Provider).

1.2.

Contact information of Service Provider:

Suomen fromFinland.fi Oy
Piispanmäenkuja 2
FIN-02240 Espoo
Finland

Business FI-2531187-6

1.3.

Your use of the Service or registration into the Service constitutes your agreement to the terms contained in this agreement as well as your agreement to comply with these terms.

1.4.

Service Provider holds the rights of the contents of the Service. Service Provider also reserves the right to alter the content of the Service (including this agreement) without notifying the User.

2. Registration

2.1.

Ordering from the Service requires customer registration.

2.2.

The User can register by filling in the required information in the registration form and choosing a password.

2.3.

The registration is free.

3. Privacy policy

3.1.

Service Provider is responsible for the proper handling of the information given by the User and for protecting the User's privacy. The information given by the User will be stored in the client registry of the Service.

3.2.

Required information for registering include the User's first name, last name, full address, telephone number and e-mail address (the latter will be used as user identifier when the User logs into the Service). Corporate clients are also required to give their company name and Business ID.

3.3.

Service Provider will not give out the personal information received from users to any outside parties.

3.4.

The information in the client registry can be used in online direct marketing.

3.5.

The User has the right to view and change his personal information in the Service. If the User wishes to have his personal information removed from the registry, the User must contact fromFinland.fi customer service.

4. User's responsibilities

4.1.

The User is responsible for all use done with his identifier and password and for ensuring the use follows the terms of this agreement. The User is responsible for concealing his password.

4.2.

The User is fully responsible for any damage caused to the Service, other users or third parties that result from breaking the terms of this agreement, the law or from improper conduct.

5. The Validity of the Order

5.1.

The Service Provider reserves the right to decline any order.

5.2.

Communication between the parties is handled through e-mail, letters or telephone. The User agrees to monitor his e-mail account for the confirmation after placing an order.

5.3.

The User has the right to cancel his order by e-mail, letter or telephone before the order has shipped. The Order is considered shipped when Service Provider has shipped the order or parts of the order.

6. Prices

6.1.

The price of the product is the price shown on the site with other product information at the time of the order. Excluding possible mistakes in price shown (see 6.5).

6.2.

Shipping costs will be added to the final price. Shipping costs will depend on the method of delivery chosen by the User, the country of the recipient and the weight of shipment.

6.3.

The shipping and handling costs will be shown in the Service before the order is completed.

6.4.

The Service displays the prices and shipping costs in Euros (EUR) or US dollars (USD).

6.5.

The Service Provider has the right to cancel any order, if the price shown at the time of order has been clearly wrong. Ie. in cases if the price shown is € 0,00 or no price at all.

6.6.

When selling and shipping products outside Finland, the recipient of the product is responsible for local taxes, toll fees and other such payments.

7. Terms of delivery

7.1.

Service Provider delivers the sold products to the User based on the delivery agreements made with third parties.

7.2.

Shipping costs will be added to the order. The shipping costs of each order can be seen prior to completing the order.

7.3.

Time of the delivery depends on the order. The availability of the product, the destination of the shipment and the chosen method of delivery all affect the time of delivery. The estimated delivery times are average delivery times that are based on studies and delivery routes. Delivery times are counted from working days only (Mo-Fri).

The given time estimates are average delivery times and therefore the Service Provider are not to be held responsible if these time estimates are not met 100% and cannot therefore refund any lost time due to the international post regulations.

Custom handling in the receiving end is not included in the delivery time estimates.

7.4.

Service Provider is not accountable for delays or indirect damages caused by delays due to force majeure.

7.5.

The customer is obligated to make sure that the content of the order does not violate local import regulations. The service provider has the right to remove products from the order, if they are in violation of local import regulations in the given country and will refund these as it sees fit.

7.6.

Service Provider reserves the right to deliver the ordered products in separate shipments.

7.7.

The customer is responsible to provide accurate shipping address with the order. If the order needs to be shipped out again, because of insufficient consignee address, the customer is held responsible for all additional costs of the parcel shipping.

7.8.

Service Provider is accountable for loss or breaking of products during shipment.

8. Returns

8.1.

The consumer has the right, granted by the Finnish consumer protection legislation, to cancel his order by notifying Service Provider of it within fourteen (14) days of receiving the order.

8.2.

The terms of returns are that
1. the order has been cancelled according to the terms of the trade agreement by notifying Service Provider of it within 14 days after receiving the product
2 the product has not been used
3. the product is in the condition it was at the time of recieval and all parts belonging to the product are included
4. the product is packed in its original package or in a similar way

8.3.

The product must be returned immediately after cancelling the order.

8.4.

Fresh products are not to be sent back to the service provider for refund, and are not refunded if they are delivered to the customer within the given delivery time estimate. It is within the customer decision that suggested delivery method is being chose for fresh products. The supplier will not compensate any collateral damage due to wrongly chosen delivery method.

8.5.

When returning a product the client is responsible for transport risks.

9. Defective products and products damaged in transport

9.1.

Our customer service should be notified of defective products or products damaged during transport within 24 hours of receiving the product.

9.2.

Service Provider will compensate for defective products or products damaged during transport primarily by replacing the damaged product with a new, equivalent product. If this is not possible, the buyer will be compensated for his money in full.

9.3.

The defect of or the damage suffered by the product must be properly described and documented.

9.4.

The defective or damaged product must be sent to Service Provider for inspection.

9.5.

Service Provider will not deliver a new product or compensate for the price of the product until the defect or damage has been verified.

10. Solving disputes

10.1.

Finnish law will be applied to all disputes arising under this User Agreement.

10.2.

All disputes arising under this agreement which cannot be solved by mutual agreement shall be solved in the district court of Helsinki.